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Find answers to common questions about booking, payments, and more.
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Booking & Scheduling
Reschedule, cancel, or find available slots for your next home service.
Go to BookingMy Pros
View your booking history, rebook favorites, or change your preferred tradespeople.
View My ProsAccount Settings
Update your profile, change your address, or manage your contact preferences.
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We promise to make it right if something goes wrong with your service.
Read GuaranteeMost Read Articles
Helpful guides for the most common questions we receive.
How to Cancel a Booking
Learn how to cancel your appointment up to 2 hours before the scheduled time for a full refund.
Read GuidePayment Failed: Troubleshooting
If your card was declined, check your bank balance or try a different payment method.
Fix PaymentHow to Verify My Identity
Required for bookings over $200. Upload your driver's license or passport to continue.
Start VerificationRequesting a Refund
If you weren't satisfied with the service, request a refund within 24 hours of completion.
Request RefundManaging Subscriptions
Cancel your recurring monthly cleaning plan or pause your account temporarily.
Manage PlanCan't find what you're looking for?
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